Internal audit’s responsibility is to help improve an organization’s operations. Part of this responsibility includes communicating bad news, risks, process deficiencies, and opportunities for improvement to management and other interested parties. Disclosing this information is sometimes difficult, but it doesn’t have to be painful. Understand the elements of an audit observation, including details most useful in selling considerations to management such as tips for getting your message across and best practices and pitfalls of selling audit observations.
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